Privacy Policy
Last Updated: January 2025
1. Introduction
Welcome to InstaDoctr. We are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare services platform.
2. Information We Collect
We collect several types of information to provide and improve our services:
2.1 Personal Information
- Name, phone number, email address, and date of birth
- Address and location information
- Emergency contact details
- Payment and billing information
2.2 Health Information
- Medical history and health records
- Lab test results and diagnostic reports
- Prescriptions and medication history
- Doctor consultation notes and treatment plans
- Physiotherapy and nursing care records
2.3 Usage Information
- Device information and IP address
- Browser type and operating system
- Pages visited and features used
- Time and date of visits
3. How We Use Your Information
We use your information for the following purposes:
- To provide healthcare services including doctor consultations, lab tests, nursing care, and physiotherapy
- To facilitate communication between you and healthcare providers
- To process payments and maintain billing records
- To send appointment reminders and follow-up notifications
- To improve our services and develop new features
- To comply with legal and regulatory requirements
- To ensure the security and integrity of our platform
4. Information Sharing and Disclosure
We share your information only in the following circumstances:
- Healthcare Providers: With doctors, nurses, lab technicians, and other healthcare professionals involved in your care
- Service Providers: With trusted third-party service providers who assist in delivering our services (e.g., payment processors, delivery partners)
- Legal Requirements: When required by law, court order, or government regulations
- Emergency Situations: To protect your vital interests or those of another person
- With Your Consent: When you explicitly authorize us to share your information
We will never sell your personal or health information to third parties for marketing purposes.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy
- Compliance with healthcare data protection regulations
6. Your Rights
You have the following rights regarding your information:
- Access: Request access to your personal and health information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your information, subject to legal and regulatory requirements
- Portability: Request a copy of your data in a portable format
- Withdrawal of Consent: Withdraw consent for processing your information where consent was the basis for processing
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Health records are retained in accordance with applicable healthcare regulations, typically for a minimum of 7 years.
8. Children's Privacy
Our services are not intended for individuals under the age of 18 without parental or guardian consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our platform and updating the "Last Updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: contact@instadoctr.com