Privacy Policy
Last Updated: February 2026
1. Introduction
Welcome to InstaDoctr. We are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare services platform.
2. Information We Collect
We collect several types of information to provide and improve our services:
2.1 Personal Information
- Name, phone number, email address, and date of birth
- Address and location information (as provided by you)
- Emergency contact details
- Family member relationships and permissions
- Membership and subscription status
- Credit wallet balance and transaction history
2.2 Health Information
Health information is optionally provided by you and is not automatically collected or verified.
- Medical history and health records (if provided)
- Lab test results and diagnostic reports
- Prescriptions and medication history (if provided)
- Doctor consultation notes and treatment plans
- Physiotherapy and nursing care records
2.3 Technical Information
- IP address (for security and rate limiting purposes only)
- Authentication tokens (stored securely on your device)
We do not use analytics or tracking services. We do not collect device information, browser type, or track pages visited.
2.4 Healthcare Provider Information
If you register as a healthcare provider, we additionally collect:
- Professional qualifications and certifications
- License and registration numbers
- Identity documents (Aadhaar card, PAN card) for verification
- Service areas and consultation fees
3. How We Use Your Information
We use your information for the following purposes:
- To provide healthcare services including doctor consultations, lab tests, nursing care, and physiotherapy
- To facilitate communication between you and healthcare providers
- To process payments and maintain billing records
- To send appointment reminders and follow-up notifications
- To improve our services and develop new features
- To comply with legal and regulatory requirements
- To ensure the security and integrity of our platform
4. Information Sharing and Disclosure
We share your information only in the following circumstances:
- Healthcare Providers: With doctors, nurses, lab technicians, and other healthcare professionals involved in your care
- Family Members: With family members you have linked to your account, based on the permissions you grant them
- SMS Service Provider: Your phone number is shared with our SMS provider solely for OTP delivery and appointment notifications
- Cloud Infrastructure: Your data is stored on Amazon Web Services (AWS) servers located in India
- Legal Requirements: When required by law, court order, or government regulations
- Emergency Situations: To protect your vital interests or those of another person
- With Your Consent: When you explicitly authorize us to share your information
We will never sell your personal or health information to third parties for marketing purposes.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy
- Compliance with healthcare data protection regulations
6. Your Rights
You have the following rights regarding your information:
- Access: Request access to your personal and health information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your information, subject to legal and regulatory requirements
- Portability: Request a copy of your data in a portable format
- Withdrawal of Consent: Withdraw consent for processing your information where consent was the basis for processing
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Health records are retained in accordance with applicable healthcare regulations, typically for a minimum of 7 years.
8. Children's Privacy
Our services are not intended for individuals under the age of 18 without parental or guardian consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
9. Data Storage Location
Your data is stored on Amazon Web Services (AWS) servers located in Mumbai, India (ap-south-1 region). Your data does not leave India. All data processing occurs within Indian jurisdiction in compliance with applicable Indian laws and regulations.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our platform and updating the "Last Updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: contact@instadoctr.com